Over the years, we have developed a comprehensive set of digital platforms that support our digital transformation projects.
In this increasingly complex world, we provide our clients with the platforms and frameworks that we have built, combined with a Lean Six Sigma approach.
Seamlessly integrate and operate technologies to manage channels, monitor contact center and develop agents.
Unique solution that combines omnichannel customer interaction management and workflow
Real time floor management and security monitoring solution
Mobility platform offering real time dashboard, provides powerful, user friendly dashboards showing forecasted versus actual figures for key business metrics
Enterprise knowledge capture / simulation software that enables process transitions through quick, accurate and effective knowledge transfer
Gamification platform for the reward and recognition of successful behaviours and outcomes, introducing game theory and real time recognition on the operations floor
Apply analytics to interactions and processes, designing action plans based on insights.
Analytics Tool for analyzing voluminous, unstructured text data & providing sentiment analysis, word cloud & more
Analytics platform that recommends Next Best Alternative products and services by understanding customer buying patterns and behaviours using historical data
Interactive analytics platform with advanced visualization enabling simpler and faster data interpretation
An automated interaction analytics solution that combines a suite of interaction analytics technologies with the expertise of our in-house team to provide accurate, actionable insights, analyzing structured and unstructured data from multiple channels
An Enterprise Feedback Management (EFM) solution that combines consulting services, measurement design and deployment, analytics, online dynamic reporting, technology, and change management in a balanced manner to enhance customer and employee experience
TP Dialog for CC
A purpose-built contact center EFM platform that facilitates the execution of data-driven action plans, improving operational excellence and resulting in a delightful contact center customer journey
Identify and implement automation opportunities that improve customer satisfaction and productivity.
TP Automation Methodology evaluates processes against key success criteria, ensuring that all automation programs align with business objectives & goals
Natural language processing bots integrate dialogues in customer chats, solving queries or transactions and handing the interaction to live agents for more complex interaction and deeper engagement
• Digital transformation of processes through automation
• Assisted and unassisted bots, chat bots, cognitive automation with machine learning
• Pool of experts in automation in Digital Center of Excellence and local digital transformation teams
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